Training & Development

training and development

Service is in our DNA and our unique training programmes capitalise on this. We go much more than skin deep, enabling participants to really understand the emotional intelligence of service, encouraging them to take active steps to improve things as soon as they return to their job and equipping them with the ability to embed these changes turning them from one offs to positive habits.

Our practical training workshops include:

  • Customer Service Orientation
  • Customer Service Toolbox
  • Call Centre Coaching
  • Team Building
  • Learning to Conduct Customer Focus Groups
  • Service Culture Change
  • Selling Skills
  • Presentation Skills
  • Training the Trainer